Secure Your Productivity
with VSG-365.ai

• This Policy applies to the data processing that takes place through or in connection with the following: (a) your use of the software of VSG-365.ai or any of its subsidiaries (by “software” we mean computer programs in any form, including local installations such as desktop and mobile applications as well as software in the form of on-demand services such as web and cloud applications). We shall use the word “Service” in this Policy to designate the above software, and the same word will designate any service, resource or other benefit that VSG-365.ai or its subsidiary offers as a part of or in connection with such software; (b) your visiting, or accessing resources that form part of, any website of VSG-365.ai or its subsidiary (we shall use the word “Website” to designate any such site), including, for example, any site at VSG-365.ai; domains or (c) your communication or interaction with VSG-365.ai insofar as the above activities are not subject to another privacy policy or similar document.
• The Policy does not apply in relation to other parties’ products, services, websites, resources or activities.
• When we speak of “Personal Data”, we mean any information about a living individual from which that person can be identified (the proper legal definition of ‘personal data’ is “any information relating to an identified or identifiable natural person”, with the person to whom the information relates being referred to as the ‘data subject’). Personal Data do not include information from which no individual can reasonably be identified, that is to say, anonymous information or personal data rendered anonymous in such a manner that the individual is not, or no longer is, identifiable (de-identified or anonymised information). The Policy does not apply to such information.
• The Policy supplements our other terms and policies and is not intended to override them Identifying the data controller.

‍VSG-365.ai utilizes the GPS device on your phone to capture its location data, which is subsequently visualized on a map on VSG-365.ai's platform and your mobile device. This data is exclusively gathered when the mobile app is actively in use. Additional choices to manage the collection and utilization of this data by the VSG-365.ai mobile app may be available through your mobile device's operating system.

Identifying the data controller:

• We are a technology company and a lot of what we do involves data processing in one way or another. Various data need to be processed in a number of ways in order for us to carry on our business, including provide, maintain and develop the Service and Websites, and to communicate with you. Information is processed both for us as well as our customers, and customers themselves process information through the Service. Not all of this information constitutes Personal Data and much of the processing is controlled by parties other than VSG-365.ai.
• For instance, the user environment delivered via the Service has certain logically defined parts (each, a “Customer”) where an Employee (“User”) can enter, record, store, use, disclose and otherwise manipulate various data. The data thus processed are referred to as “Customer Data” and it is usually the User who created the Projects, Tasks, Customers etc that determines the purposes of, and otherwise controls, the processing of these data. That authority can be assigned to another User, but, at any rate, there is always one particular User, identified in the Customer as the “Account Owner”, that has legal control over, and is responsible for, Account Data. That User (the Account Owner) is also the ‘controller’ of all Personal Data maintained in the Account. VSG-365.ai processes these data on the Account Owner’s behalf and is thus considered to be the ‘processor’ of the said Personal Data. This means that any enquiry, request, objection or complaint that you as a ‘data subject’ may have in connection with the processing of Personal Data that form part of Account Data (i.e., where the information concerned relates to you) should be addressed to, and resolved by, the relevant Account Owner.
• VSG-365.ai is the ‘controller’ of the Personal Data that are collected by us or on our behalf through the activities listed in section 1 of this Policy, or which are otherwise processed for the purposes of our business. Specifically, it is VSG-365.ai that acts as the ‘controller’ of the said Personal Data. The following sections explain the collection and subsequent processing of these data in more detail.
• VSG-365.ai is committed to ensuring the protection and privacy of personal data in accordance with applicable data protection laws. To this end, VSG-365.ai may enter into a Data Processing Addendum (DPAs) with clients who utilize our services to process personal data on their behalf. These agreements outline the roles and responsibilities of both parties regarding the processing of personal data, including compliance with relevant regulations, data security measures, and the rights of data subjects. By entering into a DPA, clients can ensure that their personal data is handled in a secure and compliant manner while using VSG-365.ai’s services.
• VSG-365.ai may enter into Business Associate Agreements (BAAs) with clients who require our services to handle Protected Health Information (PHI). These agreements establish the responsibilities and obligations of both parties concerning the protection and processing of PHI. VSG-365.ai is committed to implementing appropriate safeguards to ensure the confidentiality and integrity of PHI in compliance with applicable laws. Clients are responsible for ensuring that any data shared with VSG-365.ai complies with their own legal obligations. The terms of the BAA supplement this Privacy Policy and are essential for maintaining compliance in handling sensitive information.

• The purposes for which Information is processed and the legal grounds for such processing are varied and depend on the nature of the Information. If Information is anonymous or de-identified, we may collect, use, disclose and otherwise process it for any purpose. Our processing of Personal Data, however, is limited to the purposes set out in this Policy.
• Most commonly, we will process your Personal Data in the following circumstances: (a) if we need to perform an agreement you have with us or it is necessary to take pre-contractual steps at your request before entering into such an agreement (we shall refer to these grounds as “Contractual”); (b) where we need to comply with a legal obligation, e.g., one arising from a law or regulation concerning taxation, accounting, financial reporting, prevention of terrorism or money laundering, or judicial or administrative process (this would be a “Legal” ground); (c) if it is warranted by our legitimate interests or those of a third party and such interests are not overridden by yours or your fundamental rights and freedoms (here, the processing would be based on “Interest”); (d) where we have your unambiguous consent before processing your Personal Data in that specific situation (thus allowing us to process these data on the grounds of “Consent”).
• The communications that we initiate with you can broadly be classified as: (a) Service-related technical, administrative, business, legal and subscribed-to promotional messages that we address to Users and which you only receive if you are one (“Service Messages”); and (b) messages about products, services, events and other matters you have shown interest in or which we believe may be of interest to you (“Marketing Messages”).
• You can unsubscribe from certain Service Messages by adjusting your User Account settings and from others by following the instructions provided in the message. There are, however, some Service Messages that form part of the Service and which you cannot opt out of receiving unless you unsubscribe from the Service. As for Marketing Messages, you can always opt out of receiving these, but the variety of procedures for doing so may depend on the nature of the message and whether you have a User Account. If you do, try adjusting your User Account settings, and whether you have an account or not, there should always be opt-out instructions in the message itself. If you have trouble unsubscribing, contact us and we shall opt you out. Our details, as noted, are at the end of this Policy.

• Generally, no one is obliged to give us their Personal Data but failure to do so may, or, depending on the circumstances, will or is likely to, result in our not being able to achieve the data processing purpose(s) and the particular ‘data subject’ may, or, respectively, will or is likely to, miss the benefits corresponding to that purpose (or those purposes)
• Where we need to collect your Personal Data by law or under the terms of a contract we have with you, or in order to enter into such a contract, and you fail to provide those data when requested, we may not be able to perform or enter into the relevant contract (which may be a contract for the provision of the Service or some other benefit). Should that be the case, we may have to cancel a product or service you have with us, but we shall let you know at the time if that applies.
• If you limit the ability of a Service application or Website to set cookies, you may, and in some cases most definitely will, prevent yourself from using that application or site or certain of its features, or may worsen your user experience as the item in question will not be personalised to you. It may also stop you from saving customised settings and you may need to validate your access to the Service or the Website more frequently during your browsing session.

• We only store your Personal Data for as long as necessary in the light of, or compatible with, the purposes for which the data were collected (e.g., enjoying our rights and performing our obligations under the contract you have with us, if that was the sole purpose) and such additional period as may be required by law.
• Legal retention periods vary depending on the type of Information concerned, and they can be quite long. For instance, Personal Data relevant to our accounting or taxation (which is likely to be the case upon some of the Personal Data under the Profile Information and Billing Information categories, and may also apply to some other Personal Data) must be retained for at least seven years after the primary purpose for their processing ceases to apply (e.g., seven years following the financial year when our business relationship with you terminated and the last transaction between us occurred).

1. This part of the Policy describes the circumstances in which we may disclose or transmit your Personal Data to third parties. Please note that the sections below only address the disclosures and transmissions of Personal Data and not, for example, anonymous or de-identified Information (which we may transmit and disclose at any time to anyone anywhere, in any manner and for any purpose). Nor does this part deal with the transmission or disclosure of Account Data, which is at the discretion and responsibility of the Account Owner.
2. If you invite another User to your Account or join someone else’s Account, you are instructing us to display certain of your Profile Information (which may include your name, address, email address, profile picture, country of residence, time zone and telephone number) and, if applicable, Billing Information (including your name, billing address, billing email address, Tax number and the last four digits of your credit card number) in the Account such that other Users may or will have access to them (depending on their User privileges).
3. If you use the Service automated onboard feature to invite someone to become a User, we shall let the invitee know who you are by including some of your Profile Information (name, email address and perhaps your profile picture) in the invitation.
4. When you share Account Data or other content from your User Account by distributing links to such data (e.g., to allow someone without a User Account to view something you have created with the Service), certain of your Profile Information (e.g., name, email address and/or profile picture) is likely to be disclosed to the addressee(s) along with the material you share (and you may also be disclosing other Users’ Personal Data).
5. Your Profile Information and possibly Billing Information or certain of these data may also be shared when integrating third-party services with your User Account or Service application and when using such third-party services in conjunction with the Service. You can control which data are shared when enabling and/or while enjoying the integration (depending on the third-party service). At any rate, do check your privacy settings for both the Service as well as the third-party service prior to integration as well as during to determine which data may be shared. And please note that we are not responsible for the privacy practices (or other acts or omissions) of such third-party service providers, so it would be advisable for you to make sure, before the integration, that you trust the service and the provider in question and are satisfied with the provider’s policies.
6. We have engaged and will continue to use third-party service providers to assist us in providing, maintaining, developing, protecting and promoting the Service and Websites. We may, for example, use such parties for hosting the Service or a Website, sending out Service Messages or Marketing Messages, providing or hosting customer support services, performing analyses related to the Service or a Website, or for processing payments. We may also store Personal Data in locations outside our direct control, e.g., on third-party cloud infrastructure or platforms (IaaS/PaaS) or cloud infrastructure whose operation we have entrusted to other parties. These service providers may have access to your Personal Data for the limited purpose of providing the service we have engaged them to provide. Importantly for you as a ‘data subject’, our use of such service providers may involve transmitting your Personal Data to jurisdictions other than the one you reside in. Where this is the case, section International transfers of Personal Data, Point 2 will apply.
7. We may share your Personal Data with our corporate affiliates and outside accountants, legal counsels and auditors.
8. If we engage in or are subject to a merger, acquisition, division, transformation, public offering of our securities, obtaining financing, divestiture of all or substantially all of our assets or a significant part of such assets, transfer of the enterprise or a part of the enterprise to which your agreement with us pertains, or a similar transaction or proceeding, or if we take steps in contemplation of such activities (e.g., submit to due diligence), your Personal Data may, subject to standard confidentiality arrangements, be shared with, or transferred to, our counterparties or other relevant participants in the respective transaction or proceeding.
9. We may find ourselves in a situation where we are legally obliged to disclose some or all of your Personal Data or where we reasonably believe that we are so obliged. This may be the case if we receive an Information request from an authority or there is a law or regulation that requires us to make a disclosure without specific request (e.g., to comply with national or international measures against terrorism or money laundering). We may also be compelled to disclose your Personal Data by a judicial, arbitral, administrative or otherwise mandatory order or judgment. Where any of the foregoing applies, we shall make the disclosure, and we may not be permitted to tell you that your Personal Data have been disclosed.
10. There may also be situations where we find the disclosure of your Personal Data to be necessary in order to exercise, enforce or defend our rights, freedoms or legitimate interests or to protect the rights, freedoms or legitimate interests of a third party (e.g., a ‘data subject’ or an intellectual property owner).
11. We shall disclose your Personal Data at your request (unless legally prohibited, impracticable or involving unreasonable effort or expense) or may do so upon your Consent.

• We may transfer your Personal Data to jurisdictions other than the one you reside in, subject to point 2.
• We shall not transfer your Personal Data from countries participating in the European Economic Area (“EEA”) to those which do not, or from the EEA to international organisations, unless the recipient country or the particular person or entity receiving the data ensures an adequate level of protection for the data received, or, if it does not, then without applying such safeguards as legally required and/or without the transfer being subject to such other conditions as the law provides for these kinds of transfers. For instance, if we are to transfer your Personal Data from the EEA to a recipient in the US, we shall make sure that the recipient participates having thus self-certified itself as ensuring a level of protection of Personal Data that is essentially equivalent to the one guaranteed under the GDPR.

• We shall maintain adequate technical and organisational measures to ensure such level of security in our processing of Personal Data as appropriate in the given circumstances. Upon assessing whether a measure is adequate and which level of security is appropriate we consider the nature of the Personal Data we are processing and the nature of the processing operations we perform, the risks to which you are exposed by our processing of your Personal Data, the state of the art, the costs of implementation and such other matters as may be relevant in the particular circumstances.
• The measures referenced in the preceding section particularly address the following: (a) the protection of Personal Data against unauthorised or unlawful processing and against accidental loss, alteration or destruction; (b) the integrity and confidentiality of Personal Data; (c) the availability and resilience of the Service features pertinent to the processing of Personal Data; and (d) our ability to restore the availability and access to Personal Data in a timely manner after a Service failure.
• However, please be aware that no security measure is perfect. Our efforts notwithstanding, we cannot guarantee that your Personal Data, during transmission over the internet or while stored in our systems or those of our service providers or while otherwise in our care, will be absolutely safe from unauthorised or unlawful processing or accidental loss, alteration or destruction, or that they will indeed be intact and confidential at all times or shortly available after any Service incident. Note also that we cannot control, and are not responsible for, the actions of other parties with whom you share (or instruct us to share) your Personal Data.

• As noted above, you can exercise some of your ‘data subject’ rights (such as the ‘right of access’ and the ‘right to rectification’) through your User Account. If you are unable to do so, particularly if you have no User Account, or if the right in question cannot be thus exercised, then please use the contact details at the end of this Policy to get in touch with us and we shall do what we reasonably can to facilitate the exercise of your rights.
• We aim to respond to any legitimate request within a month of its receipt but it may take us longer if your request is particularly complex or you have made several requests. If that is the case, we shall let you know and keep you updated.
• We shall not charge you any fee for exercising the above rights unless your requests are clearly unfounded or excessive (e.g., because of their repetitive character), in which case we may charge a reasonable fee. Alternatively, we may decline your request in such circumstances.

1. Right to Access InformationYou have the right to obtain information regarding the personal data processed by us. Upon request, we will provide details of the personal data being processed, the purpose for which it is being processed, categories of personal data shared with Data Processors (where applicable), and any other information required under applicable law. This right enables you to understand how your personal data is being used and managed.
2. Right to Correction, Completion, Updating and Erasure
   You have the right to request correction, completion, updating, or erasure of your personal data if it is inaccurate, incomplete, misleading, or no longer required for the purpose for which it was collected, subject to applicable legal and regulatory requirements. We will review and process such requests within a reasonable timeframe in accordance with the Digital Personal Data Protection Act, 2023.
3. Right to Withdraw ConsentWhere processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal. Upon receiving your request, we will stop processing your personal data for the relevant purpose unless another lawful basis for processing exists under applicable law.
4. Right to Grievance Redressal
   If you have any concerns regarding the processing of your personal data or believe your rights under the Digital Personal Data Protection Act, 2023 have not been adequately addressed, you have the right to raise a grievance with our designated Grievance Officer. We will acknowledge and review your complaint and make reasonable efforts to resolve it within the timelines prescribed under applicable law.
5. Right to Nominate
   You have the right to nominate another individual who may exercise your rights under the Digital Personal Data Protection Act, 2023 on your behalf in the event of your death or incapacity. Such requests shall be handled in accordance with applicable legal requirements and our internal verification procedures.
6. Right to Approach the Data Protection Board of USIf your grievance remains unresolved after exhausting the grievance redressal mechanism provided by us, you may have the right to approach the Data Protection Board of US in accordance with the Digital Personal Data Protection Act, 2023 and the applicable rules notified thereunder.

• Constantly educating the company and employees on important Data Privacy compliances
• Training all staff involved in data processing
• Conduct regular audits to ensure compliance and address any gap or issues proactively
• Monitoring implementation and effectiveness of data protection efforts within company
• Maintaining comprehensive records of all data processing activities, including purposes and necessity of all processing activities, which must be produced on request.
• Interfacing with data subjects to address how their information is being used, their right to have their personal data amended or erased and what measures VSG-365.ai has put in place to protect your personal information.

BY ACCESSING OR USING OUR SERVICES IN ANY WAY, YOU AGREE TO BE BOUND BY ALL THE APPLICABLE TERMS OF SERVICE.

• “VSG-365.ai”, “we”, “us” or “our” shall mean VSG-365.ai, a company incorporated under the Companies Act, 1956, with its registered office at ,USA : 6000 Venture Dr, Dublin, OH 43017 .These Terms of Service describe the Services we will provide to you, how we will work together, and other aspects of our business relationship.. We request you to read the terms below carefully before confirming your acceptance thereof. Upon your acceptance, these Terms of Service form a legally binding agreement between you and VSG-365.ai. Our Services are available to you only upon your acceptance of these Terms of Service. In case any of the terms are not acceptable to you, please do not proceed to use any of our Services.

1. “You”, “your” or “Customer” shall mean an individual or legal entity who is signing up for any kind of Services from us, irrespective of the nature or duration of the Services, including those availing of Free Services. Customer’s details, including name of the contracting entity and the authorized representative, are as provided in the accompanying Order Form.
2. “Billing Cycle” shall mean a duration cycle for which billing is done in one go, as indicated in the Sales Order.
3. “Consulting Services” shall mean the professional services provided by us, which may include training services, installation, integration or consulting services. The details of the Consulting Services shall be set out in the Sales Order Form signed up from time to time under these Terms of Service.
4. “Customer Data” shall mean information pertaining to your clients that you submit or collect via the Subscription Services. Additional information that may be collated by us and provided for your use will not be included within the scope of Customer Data.
5. “Disclosing Party” shall have meaning set out in Clause 6.1.1
6. “Effective Date” shall mean the date of your acceptance of these Terms of Service
7. “Force Majeure” shall mean an act of war, hostility, sabotage, act of God, electrical, internet
8. Telecommunication outage, cyber-attacks, government or regulatory restrictions (including the denial or cancellation of any export or other license), or any other event outside the reasonable control of the obligated Party.
9. “Free Services” shall mean any products or features, including Subscription Services made available by us to you on an unpaid trial or free basis.
10. “VSG-365.ai Application”, “Software”, or “Platform” shall mean the suite of applications available at https://vsg-365.ai or any of its sub-domains or any other URL/location made available by us.
11. “Sales Order” or “Order Form” shall mean the form submitted based on your requirements, with your details and the Services opted by you, with relevant Service terms, pricing and payment terms being set out accordingly. Separate Order Forms may be submitted for different Subscription Services and Order Forms may be updated or modified from time to time with mutual consent
12. “Party” shall mean either VSG-365.ai or Customer and “Parties” shall mean VSG-365.ai and Customer collectively.
13. “Planned Downtime” shall mean the period during which the Services may be shut down for planned maintenance of the Platform. To the extent possible and reasonable, such downtime will be scheduled during non-business hours for majority of our customers such as weekends and public holidays and at least 24 (twenty-four) hour’s prior notice will be provided.
14. “Privacy Policy” shall mean our privacy policy set out at https://vsg-365.ai/privacy-policy
15. “Receiving Party” shall have the meaning set out in Clause 6.1.1.
16. “Service Usage Limitations” shall have the meaning set out at Clause 3.3.
17. “Sensitive Information” shall mean passwords, financial information such as bank account or credit card or debit card or other payment instrument details, Social Security numbers, passport numbers, driver’s license numbers, Aadhar numbers or similar identifiers, information pertaining to racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, physical, physiological or mental health condition or information, medical records and history, sexual orientation, genetic data, biometric information, or other employment, financial or health information, including any information subject to regulations, laws or industry standards designed to protect data privacy and security, such as the Health Insurance Portability and Accountability Act and the Payment Card Industry Data Security Standards.
18. “Service Fees” shall mean the amounts you are required to pay for using any of the Services.
19. “Services” shall mean any service provided by us to you, including but not limited to Subscription Services, Consulting Services and Free Services.
20. “Start Date” shall mean the date of commencement of the Subscription Services.
21. “Subscription Fees” shall mean the fees payable by you for the Subscription Services.
22. “Subscription Services” shall mean all of VSG-365.ai’s web and mobile based marketing and sales applications, tools and platforms that you have subscribed to and are developed, operated and maintained by us, accessible via https://vsg-365.ai or another designated URL, and any ancillary products and services that we provide to you. The details of the Subscription Services shall be as set out in the Order Form.
23. “Subscription Term” shall mean the initial term for the subscription to the applicable Subscription Services, as specified in the relevant Order Form, and each subsequent renewal term (if any). For Free Services, the Subscription Term will be the period during which you have an account to access the Free Services
24. “Terms of Service” shall mean this Terms of Service entered into between VSG-365.ai and you in respect of the Services, along with any modifications that may be notified from time to time.
25. “Users” mean individual people or accounts that are designated and authorized by you to access Subscription Services

• During the Subscription Term, we will provide you access to use the Subscription Services in accordance with these Terms of Service and the relevant Order Form. You may, at any time, subscribe to additional features of the Subscription Services (existing features or new features that may be made available by us from time to time) by executing an additional Order Form. We may update the Platform from time to time, without adversely affecting the Subscription Services. We, however, are under no binding obligation to release new features or updates to the Platform. We make no representations as to future features and functionalities, irrespective of any public announcements or comments in this regard

• Consulting Services will be provided by us in accordance with the relevant Order Form. Unless otherwise agreed, Consulting Services will be performed remotely and rendered in English.
• Third Party Service Providers or Third-Party Software
• We may use third-party service providers, including application service providers and hosting service providers, for rendering any of the Services hereunder without seeking further consent from you, but we will continue to be responsible for such Services. We, will however, not be responsible for any third-party service providers engaged by you or any third-party software that may be procured by you, whether with or without our consent and not with standing that the same may be integrated with the Services.

1. You will comply with the Acceptable Use Policy. Specifically, you will not:
2. Use or launch any automated system, including, “robots”, “spiders”, or “offline readers”, that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional browser.
3. Use the Subscription Services in any manner that damages, disables, overburdens, or impairs any of our websites or interferes with any other party’s use of the Subscription Services.
4. Attempt to gain unauthorized access to the Subscription Services.
5. Make the Services available to anyone other than authorized Users.
6. Sell, resell, rent or lease the Services unless explicitly permitted in the relevant sales Order Form.
7. Use the Services to store or transmit infringing or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights.
8. Use the Services to store or transmit malicious code.
9. Access the Subscription Services other than through the interface provided by us.
10. Create derivative works based on the Services or the Software unless we have been explicitly authorized by you.
11. Reverse engineer the Services or the Software or access the Services in order to: (a) build a competitive product or service, or (b) copy any features, functions or graphics of the Services.
12. Use the Subscription Services for any purpose or in any manner that is unlawful under applicable laws or prohibited by under these Terms of Service.

1. We reserve the right to monitor and audit your usage of the Services to determine if the use is within relevant Service Usage Limitations. Any overuse of Services, if technically permitted, will be brought to your notice and may lead to pro-rata additional billing or suspension of the Services, or both.
2. Intimation of Unauthorized Use
3. You are responsible to ensure that the Services are used in accordance with these Terms of Service and will notify us immediately of any unauthorized use of your account or User’s identifications and passwords by sending an email to connect@vsg-365.ai.